Navigating Payment

This how-to guide includes the process on how to complete your payments. It will cover the two methods available:

  1. Credit Card Payment via Stripe

  2. E-transfer Payment

1.

Credit Card Payment via Stripe

For new participants or first time credit card payment, you’ll receive an invoice emailed to you with a request to pay using the Stripe payment page. For ongoing collaborators who opt-in to saving their credit card information you will have your payments automatically processed by Lincoln and a receipt emailed shortly after the session. 

Demo of invoice email:

Screenshot of an email with the subject: 'New invoice from Branch & Anchor Counseling #EDIXYK5J-0002' and a PDF attachment labeled 'Invoice-EDIXYK...'.
Screenshot of an email with the subject: 'New invoice from Branch & Anchor Counseling #EDIXYK5J-0002' and a PDF attachment labeled 'Invoice-EDIXYK...'.
Screenshot of an email displaying a new invoice from Branch & Anchor Counselling, with a total amount of CA$0.00, due date July 30, 2026, with details of a psychotherapy session and payment status.

For new collaborators or first time credit card payment occurrences, you can follow the video demo below and or follow the steps below:

  1. Review the invoice amount and memo details to ensure it is accurate.

    1. You can download the pdf invoice attached to the email.

  2. Select “pay this invoice” which will open a new tab to begin the payment process.

  3. You’ll be prompted to choose your payment method

  4. Next you’ll enter your card card information and billing details

    1. You can securely save your credit card information if you’re comfortable with that to ease with future payment processing

      1. Please review the Privacy Policy.

      2. Include the same email address you use to communicate with Lincoln

  5. Review all the information (billing, amounts etc) and once it’s all set, select “Pay”

  6. Once your purchase is successful you’ll immediately receive confirmation on the page and can download your receipt or invoice.

    1. You will also receive a receipt emailed to you.

Screenshot of an email receipt from Branch & Anchor Counseling with attached PDF files named Invoice and Receipt.

Demo of receipt email:

A screenshot of an email receipt from Branch & Anchor Counselling showing a total amount of CA$0.00 paid on July 30, 2026, for a psychotherapy session.

Accessing your invoices, receipts and billing information via the customer portal

After completing this payment process, you can access your billing history, update your credit card details by following the link in your invoice/receipt. You’ll be prompted to enter your email address and will receive an email with a unique link to login to your portal. You can also access the portal using this link here.

E-transfer Payment

2.

For collaborators paying by e-transfer, you’ll receive an invoice emailed to you with an invoice attached. Please send the invoiced amount to lincoln@branchanchor.com (auto deposit enabled). The invoice pdf also includes the e-transfer instructions. Once you’ve successfully sent the e-transfer and it’s received, your payment will be processed by Lincoln and a receipt emailed shortly afterwards.  

Demo of invoice email:

Email header showing sent from Lincoln Grey, MACP, with a PDF attachment named '20260803_TTE'
Email header showing sent from Lincoln Grey, MACP, with a PDF attachment named '20260803_TTE'
An email screenshot from Lincoln Grey informing the recipient that their invoice for forty-five dollars is available. The email includes Lincoln Grey's profile picture, contact details, and icons for downloading the associated app from the App Store and Google Play.

You can follow the steps below:

  1. Review the invoice amount and memo details to ensure it is accurate.

  2. You can download the pdf invoice attached to the email.

  3. Scroll down to the attached invoice and open it to review the e-transfer instructions at the bottom of the invoice.

  4. Log in to your bank account and follow the instructions to send an e-transfer

  5. Ensure you include “Lincoln - Session Date” in the notes/memo

  6. Send the e-transfer to lincoln@branchanchor.com

  7. Once your transfer is received successfully you’ll soon receive a receipt to your email address and can download your receipt or invoice.

Accessing your receipts via the Practice Better portal

You can access your receipts by clicking on the “Invoice & Billing” tab when you’re logged into your account. Click here to login into the portal.